Medical Records & Billing

Patient privacy is a priority at Norwood Hospital.  Your medical record information is confidential and access is limited to the patient and authorized individuals.  An authorization to release your medical record, also called protected health information (PHI), must be signed by the patient, or the patient's legal representative (guardian or person with durable power of attorney).  If a child is an emancipated minor or age eighteen years or older, parents cannot get copies of their child’s medical record.

Medical Records Request

To receive a copy of your medical records, please complete an Authorization to Use and Disclose Protected Health Information form. Use this link to print a copy of the form.

Completed request forms may be mailed to:

Norwood Hospital
ATTN: Medical Records Correspondence Dept.
800 Washington Street
Norwood, MA 02062

You also may fax the completed form to 781-278-4144.

If you need more information, call 781-278-6213 or 781-278-6222.

Billing Questions

For billing questions, please contact patient accounts customer service at 800-664-3884.

Financial Counseling Services and Health Insurance Enrollment

Massachusetts state law requires all residents to have health insurance. If you do not have insurance, our financial counselors can assist you through the application and eligibility process for a range of state and federally sponsored health insurance options. Please call any of the following phone numbers to make an appointment for assistance or to arrange a payment plan:

781-278-6143;   781-278-6142;   781-278-6144;   or 781-278-6449